Refund and Returns Policy
We’re committed to your satisfaction.
Due to the nature of our products and for hygiene reasons, all sales are final. However, we understand that issues can happen, and we are here to help.
⚠️ Please Note:
- We do not accept returns or exchanges on any wigs that have been worn, styled, washed, altered, or had the lace cut.
- For sanitary reasons, all wigs must remain in their original condition—unused, unwashed, lace uncut, and with original packaging.
- Clear photos/videos must be provided if your item arrives damaged, defective, or if you received the wrong product.
💌 If You Received the Wrong or Damaged Item:
Please contact us within 3 days of delivery at
📧 genestantwattcherlie@gmail.com
Include your order number, a brief description, and photos of the issue.
We will review your claim and provide a resolution, which may include a replacement or store credit.
We appreciate your understanding and support of our small business. Every wig is quality-checked before shipping to ensure you receive nothing but the best.
